Privacy Policy

Explore our Privacy Policy

Valuing Customer Data

The EON Agency, CNPJ: 29.363.252/0001-67 (“EON Agency”) values its customers and is committed to safeguarding their privacy. To this end, it has developed this privacy policy (“Privacy Policy” or “Policy”) which establishes policies and practices regarding the collection, use, and disclosure of personal information of users (“Users”) of the EON Agency’s website. The use of the website is subject to the provisions of the Terms of Use and the Privacy Policy.

1. Information Collected

The EON Agency receives and stores personal information directly related to the services offered by it. Users provide information while using the website. The information collected from the User (“Personal Information”) may include, among others, the following data: name, phone number, email. You may choose not to provide any of the required data, however, certain information is necessary for you to use some features of the website.

In addition, the EON Agency may record or monitor telephone calls made to our customer service in order to carry out quality controls and for the training of our employees. The recordings will be kept for the minimum period provided by law and may then be deleted at the sole discretion of the EON Agency.

2. Other Information Collected

To the extent permitted by applicable law, the EON Agency may obtain Personal Information about You and add it to the Personal Information provided, either from affiliated entities, business partners, or other independent external sources, such as: public databases, information collected during a telephone call to customer service, and/or through interactive applications. Consider that all information collected about You may be combined with your Personal Information in order to, for example, tailor our advertisements to your needs and develop new products and services that may be of interest to you. Any Personal Information collected by the EON Agency in the ways described above will be treated in accordance with the provisions of this Privacy Policy and applicable law. As established in this Policy further below, it does not cover the practices of third parties that provide us with information.

3. Authorization of Registration and Processing of Personal Information

To visit, use, and/or register on our website, you will need to read, understand, and accept our Terms of Use and Privacy Policy. By accepting them, you expressly authorize us to collect, store, and process your Personal Information for the following purposes, among others: carry out authorized financial transactions by You; offer products and services; send confirmation and updates of your purchase; process billing; respond to your questions and comments; contact You for customer service, conduct surveys, statistics, or analysis of consumption habits or preferences; send special offers and products and services related to information that may be of interest to you, and structure and operate a loyalty system.

All of this, always respecting your right of withdrawal (see: “Opt-Out” withdrawal policy item 7 below).

4. Storage and Transfer of Personal Information Consent

All Personal Information is collected and stored on servers physically located in Brazil. In the future, the EON Agency may relocate these servers to any other country and store Personal Information in other countries, in order to have support or backup. You grant your unequivocal consent for the EON Agency to transfer your data for storage on servers located in any country in the world. By accepting this Privacy Policy, You authorize and grant your free and aware consent for the EON Agency, in accordance with the applicable Brazilian law and our Privacy Policy, to collect, use, and store your Personal Information to (i) provide the products and services you request and; (ii) send customized information, including, but not limited to promoting products and services;

In the case of transferring personal data to third-party servers, we inform you that data storage service providers must fully comply with these terms and conditions.

5. Guard and Confidentiality of Personal Information

Personal Information will be treated according to the period and level of protection established by law, to ensure its security and prevent modifications, losses, unauthorized treatment or access. The EON Agency protects your Personal Information according to the security and confidentiality standards and procedures established by Brazilian law. The EON Agency does not transmit, disclose, or provide the Personal Information collected to unauthorized third parties.

6. Third Party Access to Personal Information

By accepting this Privacy Policy, You give your unequivocal consent for the EON Agency to share Personal Information with its service providers, such as credit card operation companies, business analysis, customer service, marketing, and fraud prevention. In addition, You authorize service providers to collect Personal Information on our behalf. The EON Agency may also share Personal Information with its business partners, with whom we may offer products or services jointly. These service providers and business partners are subject to confidentiality agreements that prohibit unauthorized use or disclosure of the Personal Information they may access. The EON Agency may also share your Personal Information in order to comply with relevant regulations and cooperate with competent authorities. Finally, the EON Agency may also share your Personal Information with companies that are part of the EON Agency group. Access to Personal Information by third parties will be regulated by the opt-out policy described in the following item and by applicable law.

7. Opt-Out Policy

If You register on the EON Agency’s website, you will have the option to receive or not promotional circulars, messages, or email alerts about news. You may modify your selection at any time through the email configuration. The EON Agency reserves the right to restrict the registration of Users who accept to receive promotional circulars, messages, or email alerts, even if it does not currently do so. In any case, in each email sent, there is the option to no longer receive messages.

8. Use of Cookies

Consider that, by accessing our website, the EON Agency automatically receives information about You and your mobile device. For example, we receive information from cookies (see definition below), web beacons (same), about your browser and operating system, about the websites accessed, the links, and the IP address of the terminal. The EON Agency uses the information collected mainly to improve your experience regarding our services.

At any time, You may choose not to receive a cookie file, by programming your browser to refuse cookies or to warn before accepting one. Bear in mind that by refusing to accept cookies, You may not have access to various features of the website.

“Cookies” are text files that are automatically downloaded and stored on the device used while browsing a specific internet page or portal, which allow saving a certain amount of data about your activities on the internet. Cookies are used to know the interests, behavior, and demographics of Users (Visitors or not) of the website, in order to better understand their needs and interests, offering better service or providing related information. We will also use the information obtained through cookies to (i) analyze the websites where the User browses and the searches made; (ii) improve our commercial and promotional initiatives; (iii) show advertising or promotions, banners of interest, and (iv) customize content, presentations, and services.

9. External Links

The Website may contain links to other websites that have their own privacy and confidentiality policies. If You visit other websites, we recommend that You carefully read the privacy and confidentiality practices and policies, as this Privacy Policy does not cover the practices and policies of